Import/Export Customer Service Operator (Melbourne, Brisbane and Perth)

Import / Export Customer Service Operator

Company

Across the Ocean Shipping

Location

Employment Type

Full-time

About the role

The Import / Export Customer Service Operator will be responsible for managing import and export shipments from start to finish across airfreight and seafreight (LCL & FCL). This role requires strong operational knowledge, excellent customer service skills, and the ability to work closely with both local colleagues and our offshore Philippines team. You will be hands-on, detail-oriented, and proactive in ensuring shipments move smoothly while avoiding unnecessary costs such as wharf storage and container detention. You will be expected to have a very good phone manner and be able to communicate via phone and email clearly. You will be expected to follow up on all shipments and offer exceptional customer service.

Key responsibilities

End-to-end processing of import and export bookings

Booking transport with airlines, ocean carriers, and local service providers

Managing airfreight, seafreight LCL and FCL shipments

Coordinating shipment milestones from booking through to final delivery

Preparing and reviewing shipping documentation including Bills of Lading / Air Waybills, Certificates of Origin, and Consular and specialist documentation

Ensuring documentation accuracy and compliance with international trade requirements

Using CargoWise to manage shipments, costs, and operational workflows

Liaising closely with overseas agents and carriers

Acting as a primary point of contact for customers regarding shipment status





Proactively managing shipments to avoid wharf storage, demurrage, and container detention

About you

Proven experience in an import/export or freight forwarding role

Strong working knowledge of CargoWise

Solid understanding of Incoterms, airfreight operations, and seafreight LCL and FCL

Experience booking shipments with airlines and ocean carriers

Knowledge of customs clearance processes and brokerage coordination

Ability to manage shipments end-to-end with minimal supervision

Strong attention to detail and organisational skills

Excellent written and verbal communication skills

Calm under pressure and able to manage multiple shipments simultaneously

Team player who thrives in a small team environment

About us

Across the Ocean Shipping is a growing international freight forwarding company headquartered in Cremorne, Victoria, with branch offices in Brisbane, Perth, and Los Angeles. We provide end-to-end logistics solutions across air and sea freight. With a solid operational backbone and a collaborative offshore support team in Philippines, we pride ourselves on service excellence, accuracy, and proactive shipment management.

One of our core strengths is our ability to look outside the box, and continue to find ways to evolve, and move with technology advances within the industry. We are not a traditional freight forwarder in the respect that we like to break the mould, we invest heavily in technology so that we can give clients full visibility on their shipments, and we are strong on integration with clients.

We are seeking experienced Import / Export Customer Service Operators to join our Melbourne, Brisbane and Perth teams.

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📌 Import/Export Customer Service Operator (Melbourne, Brisbane and Perth)
🏢 seek.com.au
📍 Melbourne