Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are whatmakeus unique.

At Fisher & Paykel,we'recommitted to delivering exceptional experiences through quality products and outstanding service. As we work towards becoming the world's most human-centredappliance brand,we'relooking for skilled technicians who take pride in quality workmanship and customer outcomes.

The Opportunity

We are looking for a Workshop Technician to join our Customer Experience team.

Based in our workshopinMelbourne,you'llplayan important rolein diagnosing, repairing, and testing Fisher & Paykel appliances to ensure they are returned to customers inoptimalworkingcondition.You'llwork with a range of premium products,utiliseyour technicalexpertiseto solve complex problems, and contribute to delivering an exceptional end-to-end customer experience.

This role offers the opportunity to work alongside experienced technicians, build specialist product knowledge, and develop your career within a globallyrecognisedbrand.

What You'll Be Doing

Diagnose, evaluate, repair, and test domestic appliances, ensuring high-quality repairs and reliable product performance.

Determine appropriate repair solutions and prepare accurate repair assessments and quotations for customers.

Complete service documentation, customer records, repair reports, and other administrative requirements accurately and efficiently.

Maintain inventory, spare parts, and workshop resources to support efficient operations andtimelyrepair turnaround.

Support customers and internal teams by providing technicalexpertiseand delivering exceptional service outcomes.

Continuously develop your technicalexpertisethrough ongoing training, service manuals,



and hands-on learning opportunities.

Maintain compliance with Health, Safety and Environmental (HSE) requirements, ensuring all work is completed safely andin accordance withcompany policies and procedures.

What We're Looking For

We'relooking for a technically capable and customer-focused individual who enjoys problem-solving and takes pride in delivering quality outcomes.

You'llbring:

Electrical SafetyLicence(Victorian Restricted Electrical Worker'sLicence), Refrigerant HandlingLicence(ARCtick), or the ability to obtain one, highly regarded.

Experience diagnosing, troubleshooting, and repairing appliances, electronics, or related products.

The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.

Strong problem-solving skills and a methodical approach to fault finding and repair work.

Excellent attention to detail anda commitmentto quality workmanship.

Strong communicationskills and confidence working with a range of customers and internal stakeholders.

Intermediate computer skills, including Microsoft Office and digital service systems.

A team-oriented attitude with the ability to work independently and manage competing priorities.

A strong commitment to workplace health and safety.

What's In ItForYou?

A supportive and collaborative team environment.

Industry-leading product and technical training.

Career growth and development opportunities within a globalorganisation.

The opportunity to work with innovative, premium products and technologies.

Generous employee product discounts for you, your friends, and family.

The chance to make a meaningful impact in a business that genuinely cares about its people and customers.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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📌 Workshop Technician (Melbourne)
🏢 Fisher & Paykel Appliances
📍 Melbourne