Job Description

To be part of a agile team environment, ensuring timely and accurate movement of freight and information, while providing exceptional customer service. Responsibilities include coordinating with international agents and vendors, tracking shipments, managing invoicing, and maintaining compliance with standard operating procedures.

KEY RESPONSIBILITIES:
Collaborate within a energetic team environment to ensure smooth and timely freight process flow
Liaise with international agents, carriers, and vendors to coordinate transportation and ensure timely processing of shipments
Coordinate with internal departments such as customer service, cartage, and accounting to facilitate the smooth handling of import shipments and resolve any operational issues
Efficiently track and trace Ocean Import files, utilising internal tools, as well as external resources.



Ensure accurate shipping details are consistently updated in the system
Utilise workflow monitors and reporting to effectively oversee daily shipments
Adhere to all customer standard operating procedures and promptly update any changes in Standard Operational Procedure, under the guidance of the Supervisor/Manager
Maintain effective overseas communications by ensuring timely responses to emails and requests in accordance with Expeditors communication standards
Reconcile and arrange weekly payment of service provider invoices that are on account, ensuring all received invoices are processed promptly to ensure uninterrupted flow of shipments
Participate in team meetings, training sessions, and performance reviews to contribute to a team-oriented and high-performing work environment

📌 Ocean Import Agent Keilor East
🏢 Expeditors
📍 Keilor East