As a Medical Receptionist at Medispring Family Medical Centre (MFMC), you will provide qualified, welcoming and productive administrative support to patients, doctors and the wider practice team.

Key responsibilities include:
Greeting patients and visitors professionally and assisting with enquiries.
Answering telephone calls, managing emails and directing enquiries appropriately.
Scheduling, confirming, changing and cancelling appointments using Best Practice.
Accurately registering new patients and maintaining current demographic, Medicare and contact information.
Processing Medicare claims, bulk-billing consent, private fees and electronic payments.
Scanning, importing and correctly allocating referrals, reports, correspondence and other clinical documents.
Managing incoming and outgoing correspondence, including secure messaging, fax and mail.
Following practice procedures for recalls, results, referrals, medical records and requests for patient information.
Maintaining patient privacy, confidentiality and information security at all times.
Communicating effectively with doctors, nurses, pathology providers, specialists, hospitals and other healthcare organisations.




Supporting workplace medical and pre-employment bookings, paperwork and invoicing where required.
Maintaining an organised reception area and completing opening, closing and daily administrative duties.
Managing difficult or distressed patients calmly, respectfully and professionally, and escalating clinical or safety concerns promptly.
Participating in staff meetings, training, accreditation activities and continuous quality improvement.
Following MFMC policies, procedures, workplace health and safety requirements and lawful directions from the Practice Manager.
Undertaking other reasonable reception and administrative duties as required.

The successful applicant must be reliable, punctual, organised and able to work effectively in a busy medical workplace. Strong communication, customer service, computer and attention-to-detail skills are essential. Previous medical reception experience and familiarity with Best Practice software are highly desirable but not necessary. Training provided on the job.

Pay: From $27.00 per hour

Work Location: In person

📌 Receptionist Cowra
🏢 Medispring Family Medical Centre
📍 Cowra