Respond to customer enquiries via phone and email in a qualified and timely manner.
Provide customers with regular updates regarding their orders, production progress and delivery timeframes.
Handle customer complaints and resolve issues professionally, efficiently and with a customer-focused approach.
Liaise closely with warehouse, logistics and ordering teams to ensure accurate and timely order fulfilment.
Maintain accurate customer records, order information and detailed notes.
Follow up with customers throughout the order process to ensure they are kept informed.
Prioritise and manage multiple tasks effectively in a fast-paced setting.
Build and maintain positive customer relationships through clear, friendly and qualified communication.
Assist with day-to-day administration and provide support to the wider team as required.
Identify potential issues early and take appropriate action to resolve them quickly and achieve positive customer outcomes.

Pay: From $54,953.60 per year

Work Location: In person

📌 Sales And Customer Service Representative North Shore (Sydney)
🏢 Banana Home
📍 Sydney