Full Job Description

· Record and maintain details of enquiries, requests, and correspondence in internal databases and case management systems.

· Refer complex enquiries and policy-related matters to senior officers or subject matter experts for further assessment and resolution.

· Issue relevant forms, guidance materials, information packs, and official resources to employers and other interested parties.

· Access and operate computerised information and communication systems to retrieve, update, and manage client records and service requests.

· Assist clients by directing them to appropriate government agencies, services, or information sources where required.

· Monitor and follow up on enquiries to ensure timely responses and effective customer service in accordance with organisational procedures.

Required Skills and Experience

· Minimum one (1) year of full time relevant work experience (or equivalent part-time experience) as an Information Officer or in a closely related role.

· Demonstrated experience in providing accurate information, advice, and assistance to clients, customers, or stakeholders through various communication channels.

· Strong administrative and organisational skills, including maintaining records, preparing reports,



and managing confidential information.

· Excellent written and verbal communication skills, with the ability to communicate effectively with people from diverse backgrounds.

· Proven ability to interpret and explain organisational policies, procedures, and relevant information accurately.

· Experience handling enquiries, resolving issues, and providing high-quality customer service.

· Robust attention to detail and ability to manage multiple tasks while meeting deadlines.

· Proficiency in Microsoft Office Suite and computer-based information management systems.

· Ability to work both independently and collaboratively within a team setting.

Desirable

· Experience in the healthcare, disability, aged care, community services, or government sector.

· Knowledge of the NDIS, relevant legislation, or government service delivery frameworks.

· Experience using client management systems (CRM) or case management software.

Qualifications

· Relevant qualification in Business, Administration, Community Services, Public Administration, Communications, or a related field is desirable.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

📌 Information Officer Bunbury
🏢 Perth Healthcare and Support Enterprise
📍 Bunbury