DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize prospects to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com
We are looking for an experienced Client Success Manager to join the team in Melbourne/Geelong.
Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts.
For their client, they are the key representative the delivery organisation and are responsible for coordinating all activities and personnel within their account(s).
CSMs are core to the development and delivery of strategic objectives and financial goals.
Qualifications
Advanced degree in Computer Science, Engineering, Business, or related field, or equivalent senior experience
8+ years in technology service delivery and leadership roles
Experience with government clients preferred
ITIL Foundations certification preferred
Outstanding executive communication skills
Key Competencies
Strategic planning and execution
Leading large, diverse teams
Financial management (P&L;, cost optimisation)
Complex problem-solving across functions
Executive client engagement and escalation management
Core Responsibilities
Serve as the executive Single Point of Contact for all account delivery
Mobilise and align delivery teams to meet client objectives and contractual commitments
Lead resolution of critical incidents and high-risk projects
Oversee performance against SLAs, financial targets, and client satisfaction
Drive continuous improvement and strategic growth for the account
Prepare and deliver executive presentations for key governance forums
Success Metrics
Contractual and financial performance
Team effectiveness
Client executive satisfaction
Proactive issue resolution
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.