Job Description

CUE-X People is seeking expressions of Interest for Application Support Specialists - Level 2. Roles ideally based in Canberra.

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Due to the Nature of this Client work you must be an Australian Citizen with an active Security Clearance highly desirable.

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Experience

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Provide second-line technical support for business applications, ensuring incidents and service requests are resolved efficiently while maintaining system stability and performance.

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Investigate and resolve L2 incidents and service requests escalated from Level 1 support
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Perform root cause analysis and implement fixes or workarounds
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Monitor application performance and proactively identify issues
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Support application deployments, upgrades, and changes
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Work closely with development teams for bug fixes and enhancements
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Maintain documentation, knowledge base articles, and runbooks
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Participate in on-call support if required
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Ensure adherence to SLAs, incident, and change management processes
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Robust understanding of application architectures (web, client-server, APIs)
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Solid problem-solving and analytical skills
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Transparent communication with both technical and non-technical stakeholders
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Ability to prioritise and manage multiple issues
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About - CUE-X People

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CUE-X People is a boutique Canberra based consultancy. It works with Defence and government to make their tech smarter, secure and more efficient. CUE-X has a deep experience in Defence and government. We understand the challenges they have with outdated systems, security and the need to be more productive and customer focussed. CUE-X has a team of highly talented locally based cleared professionals that know how to transform ICT in Defence and government and large organisations. CUE-X partners with major organisations who require the specialist skills and people to help them implement technology.
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📌 Application Support Analyst Canberra (Australia)
🏢 Cue-X
📍 Australia