Who we are:

Master Builders Victoria (MBV) is the peak industry body representing Victoria’s building and construction sector. We support more than 6,000 members across domestic and commercial construction, including builders of all sizes, sub-contractors, suppliers and manufacturers.

At MBV, you’ll be part of an inclusive, values-driven organisation that champions the industry and invests in its people. We provide a supportive setting where you can grow your career, develop new skills and make a genuine impact on an industry that shapes communities across Victoria. About the Role The Technology & Facilities Support Officer plays a vital role in ensuring smooth day-to-day operations by delivering technical support and assisting with facilities management. This position helps maintain an efficient, productive, and well-supported working environment at Master Builders Victoria.

This role would suit a Level 2 Service Desk team member who is looking to step up into a Level 3 administration role.

Key responsibilities include
Manage the help desk system by providing timely and qualified user support and advice regarding a range of IT and business applications
Develop and maintain documentation associated with key tasks i.e., help sheets, training materials,



and forms for new user accounts and conduct general IT inductions
Assist with the procurement, setup and logistics of recent equipment for users and ensure they have adequate training and support to enable them to use the equipment efficiently
Support the Technology and Facilities Senior Manager with asset management and assist in overseeing facilities operations, including identification, storage, disposal, relocation of assets, and ongoing maintenance activities

Skills, Attributes and Experience:
Degree in IT or equivalent practical experience
Proven ability to manage an IT help desk and deliver exceptional user support
Advanced proficiency in Microsoft Office and related platforms (MS Project, Dynamics, SharePoint)
Strong problem-solving, organisational, and stakeholder communication skills

What MBV can offer you:
Hybrid work model, compressed working weeks, purchased annual leave
Solid people engagement and values-based culture
Paid parental leave, corporate partnerships, company wide lunches, events and activities

Please note: Candidates may be subject to psychometric testing and a police clearance as part of the recruitment process.

📌 Technology & Facilities Support Officer East Melbourne
🏢 Master Builders Association of Victoria
📍 East Melbourne