Guest Service Agent - The Inchcolm Hotel at EVT - Entertainment | Ventures | Travel is a role focused on delivering exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel's high standards of service. The Inchcolm is part of EVT, a market-leading experiences company with a diverse portfolio across entertainment, ventures, and travel.
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Key Responsibilities
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Welcome guests warmly and ensure smooth check-in/check-out
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Respond promptly to guest needs and special requests
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Coordinate with housekeeping and maintenance for room readiness
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Manage reservations and daily guest transactions accurately
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Provide information about hotel services and local attractions
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Maintain a clean, protected, and professional front desk workplace
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Participate in training and team meetings
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Skills & Experience
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Strong customer service and communication skills
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Familiarity with hotel systems and procedures
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Ability to collaborate across departments
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Detail-oriented and accurate in transactions
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Adaptable and open to continuous learning
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Knowledge of WH&S; and operational policies
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Benefits & Perks
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Incredible team member discounts from your first day on-the-job
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50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more
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Discounts on movie tickets and entertainment experiences
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Seasonal savings at partner venues
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Rapid growth opportunities prospects through the EVT network
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Local community involvement and charitable giving
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Australia and NZ's largest and most diverse experiences company
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Employment details
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Employment type: Part-time
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Job function: Other
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Industries: Hospitality
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Join The Inchcolm and become an EVT experience creator and Daymaker. When you apply, you will be directed to Dayforce to complete your application and screening questions.
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📌 Guest Service Agent The Inchcolm Hotel Queensland
🏢 EVT - Entertainment | Ventures | Travel
📍 Queensland
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