Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
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Key Responsibilities
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Deliver effective store administration in line with standard procedures, including:
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Cash handling and tendering transactions
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Store multi‐channel fulfilment and stock integrity
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Telephone management and enquiries
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Marketing and promotional activity
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Contribute to financial performance through effective inventory management and management of controllable expenses.
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Manage all sales channel fulfilment in line with procedures.
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Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
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Contribute to The Positive Guys brand and store experience through quality merchandising, in‐store marketing and presentation.
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Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
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Qualifications
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Customer Focus – Does everything through the eyes of the customer.
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Drives Results – Consistently achieves results, even under tough circumstances.
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Demonstrate Self‐Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.
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Equal Opportunity Statement
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The Valuable Guys is an equal chance employer committed to providing a work environment that promotes diversity and inclusion.
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📌 Customer Experience & Sales Associate New South Wales
🏢 The Good Guys
📍 New South Wales
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