Position: ServiceNow Admin (ITOM)

Location: Melbourne

Contract: 6+ Months and Extendable

Must Have Skills:

Evaluation of customer requirements & developments and conducting and anchoring project related workshops meetings with customer

Nice to Have Skills: Should have handled Implementations, Upgrades, Roll outs projects. Should be able to work independently and work with a cross-functional Workplace

Detailed :

 Gather, analyze, and document business and technical requirements for ServiceNow ITOM initiatives.

 Conduct workshops with infrastructure, cloud, network, application, and operations teams to understand current-state processes and challenges.

 Translate business requirements into functional and technical specifications for ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.

 Define CMDB data model, CI classes, relationships, identification and reconciliation rules aligned with CSDM.

 Work with architects and technical teams to design scalable ITOM solutions and integration requirements.

📌 Servicenow Admin Itom Melbourne
🏢 Ampstek
📍 Melbourne