Job Description

Reo Group Smithfield, Recent South Wales, Australia

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Customer Service Officer

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Reo Group Smithfield, Recent South Wales, Australia

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About the Role

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Join a household-name market leader with a national presence as a Customer Service Officer in their Ecommerce Customer Success Team. This role offers an excellent chance for a driven customer service professional seeking a long-term position.

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Role Details

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Location: Smithfield Surrounds
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Salary: $60K - $70K + Super + Onsite Parking
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Employment Type: Full-time, Entry level
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Industry: Consumer Services
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Responsibilities

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Provide exceptional customer assistance via inbound/outbound calls, live chat, and emails.
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Manage customer orders, including acceptance and amendments.
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Engage with marketing to address customer queries and complaints on social media and online review platforms.
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Coordinate with logistics teams regarding order tracking and delivery issues.
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Upsell products where appropriate.
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Work collaboratively to meet business objectives and resolve customer complaints effectively.
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Candidate Profile

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Ideal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative. A background in FMCG or Fitness industries is preferred, along with a passion for delivering outstanding customer experiences.

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Company Culture & Benefits

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This organization values its staff, offering a supportive and stable environment during its growth phase. They prioritize staff development and contribution recognition.

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Application Process

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Interested candidates should submit their resume via the application link, quoting reference TL56851.
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📌 Customer Service Officer New South Wales (Australia)
🏢 Reo Group
📍 Australia