Based at our Thomastown branch, you'll be responsible for the full operation — from receiving and dispatch through to counter sales, team supervision and business development. Key responsibilities include:
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Managing all warehouse operations: receiving, picking, packing, dispatch and returns
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Serving trade and retail customers at the counter with accurate HVAC product advice
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Supervising, rostering and developing a small team of warehouse and counter sales staff
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Maintaining stock accuracy through cycle counts and stock rotation
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Following up quotes and sales leads to convert enquiries into orders
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Identifying opportunities to grow trade accounts and repeat business
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Upholding customer service standards and resolving issues promptly
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Championing secure work practices and WHS compliance across the team
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Key Performance Indicators
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Your performance will be measured against:
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Monthly and annual sales budgets
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Stock accuracy rates from cycle counts and stocktakes
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Customer service standards — acknowledge customers within 30 seconds, answer phones within 4 rings, respond to emails within 1 hour
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WHS compliance: incident rates,
hazard reporting and housekeeping audits
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Team performance, retention and training completion
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What We're Looking For
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Current forklift licence (LF)
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Experience in HVAC, refrigeration or related trade supply
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Demonstrated warehouse management and team leadership experience
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Counter sales or customer service experience in a trade, wholesale or industrial workplace
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Physically fit and comfortable working hands-on daily
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Robust communication skills with trade customers and staff
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Sound computer literacy including POS/inventory systems
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Preferred
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Familiarity with Reckon Accounts or similar software
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Current driver's licence
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Why Fastflex
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We've been supplying the HVAC trade across Victoria since 2004. We're a tight-knit team with a strong reputation for product knowledge and genuine service — the kind of place where your work actually matters and you're not just a number. You'll have the autonomy to lead the branch and the support of the CEO to back you up.
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