Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist. The role will be based at our brand new, state-of-the-art Launceston clinic. This permanent full-time position is rostered Monday–Friday and requires full time availability.
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As a medical receptionist you will be responsible for:
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Managing all phone enquiries in a timely, professional, and confidential manner.
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Front-of-house reception and greeting patients upon arrival.
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Scheduling appointments for patients and referrers.
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Issuing patient invoices/receipts and processing Medicare rebates as required.
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Entering and updating patient registration details.
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Ensuring the reception and waiting area is clean and presentable at all times.
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This is an outstanding opportunity for those who are eager to learn, driven, resilient, and empathetic, while possessing a strong customer-service background.
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Responsibilities
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Answering Calls – be the friendly, professional voice that patients and referrers hear.
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Scheduling – use our state-of-the-art RIS system (Visage).
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Maximising Efficiency – keep things running smoothly by managing appointments.
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Referrals – action patient referrals from multidisciplinary teams.
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Prepping Patients – clear communication to patients informing them of preparation, costing estimates and other requirements.
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About You
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Customer Focus – experience in a customer-facing role is a plus.
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Willingness to Learn – ready to dive into medical imaging terminology.
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Tech Savvy – advanced computer and keyboard skills are a must.
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Service Excellence – deliver exceptional customer service every time.
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People Skills – show care, compassion, and empathy to our patients.
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Problem-Solving – optimise appointment slots with analytical skills.
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Time Management – stay organized and meet team KPI's.
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Positive Attitude – a "can-do" attitude that builds rapport with patients, staff, and specialists easily.
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Equal Prospect Employer
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We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We are committed to building a diverse workforce and welcome and consider applications from all qualified candidates, regardless of their background.
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📌 Medical Receptionist Launceston
🏢 South Coast Radiology
📍 Launceston
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