Job Description

We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site. The role supports a national administration team and requires full‐time commitment Monday to Friday.

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Responsibilities

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Managing incoming telephone enquiries
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Managing bookings and rescheduling for NDIS services
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Front‐of‐house duties for the office, greeting clients & customers
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Allocating recent referrals to appropriate clinicians based on experience, location and skill set
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Owning site presentation, cleanliness and event preparation
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Completing site audits as requiredCreating and updating electronic records for existing clients
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Assisting with reporting as required
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Other additional administration duties as required
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Requirements

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Administration and/or reception experience (desired, but not essential)
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Previous health knowledge (desired, but not essential)
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Focus on providing exceptional customer service
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Exceptional communication skills with internal & external stakeholders
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Exceptional attention to detail, organisational and time management skills
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Ability to work effectively as part of a team
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Willing to undergo a National Police Check
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Hold or be willing to obtain a Working with Children or Vulnerable Person check
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Advantages

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Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessment tools, subscriptions, templates and resources.
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Multi‐disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
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Intensive induction programme run by our supportive Strategy and Performance team.
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Opportunities for career progression and advancement due to our priority to promote from within first.
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Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.
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The ORS Group is a multicultural, diverse, supportive and adaptable employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.
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📌 Client Services Officer Canberra
🏢 Ors Group
📍 Canberra