Are you a hands‐on leader who thrives in a quick‐paced, customer‐facing workplace? Our client is seeking an experienced Customer Shift Supervisor to oversee operations across a diverse range of services at Melbourne Airport.
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Responsibilities
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Monitor work areas to keep them clean, organized, and properly staffed.
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Ensure all staff follow safety policies, company standards, and airport rules.
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Ensure the team works safely and professionally, and report any accidents or misconduct to the Manager.
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Inspect equipment daily and keep required records.
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Collect trolleys when needed, either by hand or with equipment.
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Report hazards, incidents, or near‐mises promptly.
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Suggest improvements to schedules, systems, or procedures.
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Help find staff to cover unfilled shifts when required.
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Carry the company phone and respond quickly and politely to customer needs.
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About the Candidate
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MUST have full working rights in Australia (no restrictions)
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A confident communicator and relationship builder
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A proactive problem‐solver with great attention to detail
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Experience in operations, logistics or customer service settings
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Proven ability to lead and coach staff across shifts
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Strong commitment to safety and service excellence
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