Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
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Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
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Job Description: We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
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Key Responsibilities:
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Customer Service & Communication
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Respond to customer support emails and website chat in a timely and skilled manner.
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Maintain a helpful, solution-focused tone with customers to support sales efforts.
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Website & Marketing Support
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Update and maintain website content as needed (non-technical).
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Set up and manage Klaviyo email support channels.
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Assist in SEO-optimized blog writing (product tips, tutorials, updates).
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Administrative Tasks
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General admin support such as organizing files, documentation, and scheduling.
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Proactively flag any issues or process challenges to management.
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Bookkeeping
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Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).
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Qualifications:
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Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses).
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Experience with Klaviyo (or similar email platforms) is a robust plus.
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Familiarity with SEO and blog writing is preferred.
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Basic understanding of Xero or willingness to learn.
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Solid English communication skills (verbal and written).
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Excellent time management and organizational abilities.
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High level of integrity and accountability.
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Must be proactive and transparent in communicating issues and progress.
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Working Hours:
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10:00 AM - 4:00 PM Manila Time (Monday to Friday).
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Weekend availability TBD based on customer inquiry volume.
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