We're looking for 30 enthusiastic Inbound Customer Service Consultants to join a fast-paced, dynamic contact centre based in Granville.
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As the first point of contact for customers, you'll assist with wagering enquiries, account support, and a variety of general customer service requests. You'll deliver exceptional service to both new and existing customers while working in a supportive, team-focused environment where no two days are the same.
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This is an exciting opportunity to join one of Australia's leading wagering organisations. From day one, you'll receive comprehensive training through a combination of structured classroom learning and hands-on coaching, ensuring you have the confidence and skills to succeed in your new role.
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What's on Offer
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Start Date: Monday, 17th August 2026
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Location: Granville Contact Centre - conveniently located just a 2-minute walk from Clyde Station and a 5-minute walk from Granville Station. Free onsite parking is also available.
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Employment Type: Casual, working onsite at the Granville office.
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Roster: Rotating roster between 7:00am and 10:15pm, Monday to Saturday.
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Please note:
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Availability to work every Saturday is essential.
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You will also be required to work Melbourne Cup Day and Oaks Day.
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These availability requirements are non-negotiable.
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Training
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You'll complete four weeks of paid, full-time training (Monday to Friday, 9:00am-5:00pm), combining classroom-based learning with practical, on-the-floor coaching to set you up for success.
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About You
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We're looking for people who are passionate about delivering great customer experiences and enjoy working in a busy setting. Ideally, you'll have:
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Previous customer service experience in a retail, hospitality or contact centre environment.
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Excellent verbal and written communication skills.
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Solid attention to detail and problem-solving abilities.
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A positive attitude, resilience, and a strong work ethic.
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Confidence navigating multiple computer systems at the same time.
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The ability to thrive in a fast-paced, cooperative team environment.
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A passion for sport or racing is a bonus, but certainly not essential.
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Please note: Due to the nature of the industry, successful applicants will be required to complete and successfully pass a Full Probity Check before commencing employment.
J-18808-Ljbffr
📌 Customer Service Agent New South Wales
🏢 Citrus Group
📍 New South Wales
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