Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.
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Responsibilities
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Provide L1 support for service delivery teams and resolve technical issues
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Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
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Proactively managing our client's IT settings
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Conduct problem management to ensure the root cause of issues is addressed
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Take ownership of assigned clients, and ensure we deliver excellence in customer service
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Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
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Maintain effective communications with clients
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Qualifications
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Minimum of 2 years IT experience
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Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
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Strong analytical and problem-solving skills
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Excellent verbal and written communication skills
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Proven ability to work within and across teams
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Industry based certifications
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Installation and management of peripheral devices
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User account maintenance
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Desktop and End User Support
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Ability to service on-site contracted requirements
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Note
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As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.
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Perks
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Training and certification bonuses
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Culture Awards that recognise excellence
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Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
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Vibrant, fun social activities
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Discounted hardware and software
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An environment that embraces learning and development
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Brennan is an equal prospect employer.
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📌 Desktop Support Engineer New South Wales
🏢 Brennan
📍 New South Wales
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