Job Description

Overview

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Job Description for Citrix Support Engineer in Sydney.

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Responsibilities

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Serve as operational 2nd/3rd level of escalation for Citrix XenApp/XenDesktop and related technologies.
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Responsible for pro-active problem solving of Citrix XenApp/XenDesktop farm issues, capacity problems, and tuning the Citrix XenApp/XenDesktop workplace to achieve optimal performance and availability.
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Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management.
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Management of Hyper-V and XenServer platforms serving the XenApp/XenDesktops workloads.
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Act as root cause driver to identify and remediate platform configuration issues or bugs.
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Deploy, maintain, and enhance the security of server and desktop systems. Change and configuration management, anti-virus measures, patch management, and system scans.
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Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support.
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Produce XenApp/XenDesktop health check processes and methods required to reduce and eliminate XenApp/XenDesktop issues affecting end users.
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Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix XenApp/XenDesktop platform and technologies.
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Assist with delivery of project deliverables of Citrix XenApp/XenDesktop platform.
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Must have hands on experience on Citrix NetScaler.
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Must have worked on HyperV and VMWare.
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Knowledge of FSLogix and Citrix UPM.
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Comfortable with rotational shifts and after hours on-call support.
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Qualifications

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Hands-on experience with Citrix XenApp/XenDesktop and related technologies.
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Experience administering Windows Server OS and virtualization platforms (Hyper-V, VMware).
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Experience with Citrix NetScaler.
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Knowledge of FSLogix and Citrix UPM.
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Willingness to work rotational shifts and after-hours on-call support.
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J-18808-Ljbffr

📌 Citrix Support Engineer New South Wales
🏢 Pyramid Global Technologies
📍 New South Wales