Customer Ops Lead, Claims Hybrid + Equity New South Wales

Customer Ops Lead, Claims Hybrid + Equity New South Wales

22 Aug
|
Fetch
|
New South Wales

22 Aug

Fetch

New South Wales

Job Description

Fetch is seeking a Customer Operations Lead, Claims to build and lead a high‐performing team in Sydney (Hybrid) or remote. You'll coach, set standards, and design playbooks, partnering with Product and Engineering to improve pet treatment and claims journeys with care and fairness.

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You'll own daily operations, drive metrics, and create an operating system with dashboards and escalation paths. A robust customer‐obsessed leader with empathy, judgement, and cross‐functional collaboration will help
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📌 Customer Ops Lead, Claims Hybrid + Equity New South Wales
🏢 Fetch
📍 New South Wales

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