Job Description

We're Henderson Advocacy, Australia's leading residential and commercial buyers agency.

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The Role

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You'll be the steady hand guiding clients from their first call to long after settlement — managing onboarding, coordinating finance, and keeping everyone aligned. You'll combine relationship building, project coordination, and system discipline to deliver a high-trust, high-touch experience that drives loyalty, referrals, and results.

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What You'll Do

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Welcome new clients, set expectations, and coordinate onboarding
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Liaise with brokers and internal teams to keep finance and approvals on track
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Support Strategy Leads and Buyer's Agents with clean briefs and smooth handovers
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Keep clients engaged through regular updates and insights
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Oversee the deal journey from offer to settlement
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Drive retention through post-purchase follow-ups, check-ins, and NPS
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You'll Be Excellent At This If You

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Love building relationships and keeping projects organised
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Thrive in a fast-moving,



people-first environment
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Are tech-savvy with CRM systems (Zoho, Moxo, Asana)
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Bring energy, empathy, and accountability to every client interaction
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What We Offer

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Competitive Salary & Bonus: Because top talent deserves to be rewarded.
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Growth prospects Opportunities: We're scaling quickly, and there's no ceiling on where this role could take you.
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Access to World-Class Tools: The best data, technology, and resources to back your strategies and success.
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Unforgettable Experiences: Quarterly team retreats, international trips to destinations like Bali and Japan, and exclusive excursions on Jack's yacht.
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Vibrant Team Culture: Celebrate wins with a high-performing, supportive team that's redefining the property game.
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Client Events & Exclusive Access: Participate in premium client gatherings and unlock off-market opportunities no one else can offer.
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📌 Customer Success Manager New South Wales
🏢 Henderson Advocacy
📍 New South Wales