Job Description

We currently have an prospect for a Desktop Support Engineer role based in Brisbane.

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Role Details

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Job Title: Desktop Support Engineer
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Employment Type: Casual
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Please note : This role is Brisbane location for a casual contractor role for multiple sites. The engineer must be available, especially on Wednesdays, for GEHC support at the below location.

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Address - 520 Wickham Street (Level 2, HQ South Tower), GEHC Office, Fortitude Valley, Queensland, 4006, Australia.

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Additionally, the engineer sometimes needs to handle other dispatch tickets from Other client requirements as they arise.

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Job Description

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The Desktop Technician will provide day-to-day local desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms.



You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.

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Key Responsibilities & Skills

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Support for Windows platforms (Windows 7, 8, 10, 11)
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Working knowledge of Windows (MacOS is a plus)
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Solid experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
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Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
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Basic troubleshooting of iOS, Android, and smart devices
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Asset and inventory management experience
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Solid troubleshooting, communication, and customer-handling skills
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Experience with multi-functional printer troubleshooting
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Willingness to travel within the city as required
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Flexibility to support before/after business hours if needed
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Excellent verbal and written communication skills in English
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J-18808-Ljbffr

📌 Desktop Support Engineer Queensland (Australia)
🏢 Total IT Global
📍 Australia