2d ago , from Frontline Construction Australia

We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full time basis.

This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.

About the Role

We are seeking an organized and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full time basis.





This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a diverse role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.

Key Responsibilities
Act as the first point of contact for clients following handover
Coordinate the 90-day maintenance process, inspections and required trades
Maintain regular communication with clients at key post-handover stages
Track maintenance requests and follow up to ensure timely completionLink
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📌 Customer Care Coordinator Nowra
🏢 Frontline Construction
📍 Nowra