A leading enterprise organisation is seeking an experienced Contact Centre Specialist.

Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud.

Senior Contact Centre Specialist

$170k to $180k base + bonus and super

A leading enterprise organisation is seeking an experienced Contact Centre Specialist.

Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud.

Key Responsibilities
Support and maintain contact centre platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect)
Troubleshoot and resolve complex incidents and outages
Manage changes, upgrades and customer requests
Work directly with customers, vendors and internal teams




Lead technical escalations and root cause analysis
Participate in on-call support and after-hours changes
Provide technical advice and act as an SME
Maintain documentation and knowledge articles

Required Experience
7+ years in contact centre technology support, engineering or implementation
Robust experience with one or more:
Genesys
Avaya
NICE
Cisco
Amazon Connect
Experience with:
IVR and call routing
Contact centre design and implementation
Incident, problem and change management
Vendor management
Customer-facing technical support
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📌 Contact Centre Specialist New South Wales
🏢 Talenza
📍 New South Wales