This is a front-of-house role with real responsibility. You'll be the voice of the lab: taking calls, managing enquiries, processing jobs and keeping our systems accurate all while coordinating closely with our production team. Prior dental experience is a robust advantage, as a working knowledge of dental terminology and case types makes this role significantly easier to do well.
Key responsibilities
Answer incoming calls professionally and handle client enquiries efficiently
Attend to patients with appropriate patient care
Liaise with the Production Manager on timing of incoming and outgoing jobs
Process incoming jobs and maintain accurate records in our database
Coordinate pick-ups and drop-offs between delivery drivers and dental practices
Manage and align the CEO's diary across lab duties, clinical work and out-of-office appointments
General administrative support to keep the front office running smoothly
About you
Dental or dental laboratory experience preferred
Excellent phone manner and communication skills
Highly organised, autonomous worker with solid attention to detail
Self-motivated with a genuine sense of pride in your work
Sound judgement and common sense - you can prioritise and problem-solve under pressure
Comfortable juggling multiple moving parts (calls, jobs, logistics, diaries) at once
Reliable and skilled, with a team-first attitude
About us
We are a busy dental laboratory known for high quality restorations and innovation adoption. We work closely with dental practices and clinicians to deliver accurate, on-time work, and our front desk is the first point of contact for everyone who relies on us.
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