Job Description

Overview

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Vet Expert (Customer Care) – full-time or part time. Position supports Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team.

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Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet's wellbeing.

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Responsibilities

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Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
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Maintain Customer Care knowledge base around product, nutrition and health topics
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Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
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Collaborate cross-functionally with other departments on health and nutrition topics
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Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
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Requirements

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Doctor of Veterinary Medicine (DVM) degree or equivalent
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2+ years of veterinary experience
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Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
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Well-versed verbal and written communication skills with strong English and grammar
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Proficient in using a computer, touch typing and able to learn recent tools / systems
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Organised with high attention to detail
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Willingness to learn new topics, such as dog nutrition and wellness
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Resilient, high sense of ownership and comfortable with a fast paced environment
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Must love pets
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Benefits

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Work in a rapid-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
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Growth and Development – Lyka provides an annual L&D; budget for personal development
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Sustainability-focused company culture; Australia's only carbon-negative and plastic-negative pet company
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Be part of a diverse top talent team
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Hybrid working – 3 days per week in office; pet-friendly offices in Sydney and Melbourne
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Up to 18 weeks of paid parental leave top-up
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Wellbeing tools and resources for mental and physical health
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J-18808-Ljbffr

📌 Vet Expert Customer Care Full Time Or Part Time (Australia)
🏢 Lyka
📍 Australia