WANT A LITTLE MORE WORK / LIFE BALANCE?

Customer Relations full or part time (0.8) position now available for an initial 12 month period to cover parental leave!

About the Prospect

Are you passionate about delivering exceptional customer outcomes and navigating complex customer situations with professionalism and empathy? As a Customer Relations Consultant, you'll play a critical role in complaint handling and dispute resolution, supporting both customers and frontline teams across the business. You'll manage customer complaint workflows, provide guidance and mentoring to internal stakeholders, and help protect FCTG's reputation while balancing commercial outcomes.

This is an opportunity to make a real impact through customer advocacy, problem solving, negotiation, and relationship building. What you will be doing:
Customer Service - processing of complaints, compliments and feedback
Consistent achievement of personal KPI targets
Contribute to team directives
Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes




Adhere to Customer Relations systems and operations
Communicate with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations

What you will need:
Exceptional customer service attitude
Excellent communication skills - both written and verbal
Outstanding problem-solving ability and negotiation skills
Patience, tolerance and compassion are virtues in this role
Ability to handle conflict situations well
Excellent attention to detail and time management
Ability to manage change
100% belief in and commitment to the Flight Centre Travel Group systems and philosophies
Retail experience ideal but not essential – minimum 3 years travel industry experience

Rewards:
Training and development in the role
Build strong relationships with consultants, team leaders and area leaders as well as various Flight Centre departments
Outstanding team workplace!

Please advise your leader before applying

📌 Customer Relations Consultant 12 M Parental Cover Queensland
🏢 Flight Centre
📍 Queensland