We are seeking an experienced Hostel Manager to run our hostel in Surfers Paradise.
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Our hostel offers comfortable and relaxed accommodation comprising shared dormitories and private rooms.
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We would love someone to help our company grow and really treat it like their own.
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You will be highly personable and great at building relationships with people, have a strong sense of initiative, think on your feet, and willing to do whatever it takes to succeed.
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Your responsibilities include:
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Overseeing all functions of the hostel including hostel management, reception, event management, maintenance, and housekeeping
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Responsibility for the hostel and its residents
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Sales, promoting and marketing the business to ensure the hostel is marketed to the desired demographic
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Developing and managing relationships with key business contacts
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Recruiting volunteer staff, including training and daily supervision of the team
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Coordinating hostel rosters, staff shifts and leave arrangements to ensure optimal staffing for daily hostel operations
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Creating systems and processes; preparing policies and procedures; and ensuring theses processes are executed correctly
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Budget management and inventory control of daily hostel operations
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About the Candidate
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Minimum 3 years of experience in a similar role in Hotels, Hospitality or Tourism
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(qualifications relating to Business would be a bonus)
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An understanding of bookkeeping and general accounting for the business
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Exceptional customer service, communication and interpersonal skills including negotiation, problem-solving, handling customer complaints and queries, and ability to quickly create rapport with guests and vendors
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Excellent organizational ability and a keen eye for detail
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Sales skills (desirable, however all training will be provided)
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A positive mindset and 'can-do' attitude
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Work Workplace
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A base salary package
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Wide-ranging work duties in a dynamic, social and fun setting
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Be part of a fantastic team
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Rewarding role with room to grow and progress
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