Job Description

Our West Elm store in Fortitude Valley is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a agile, specialty retail environment.

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This is a permanent part‐time role, 40 hours per fortnight with a fixed two‐week rotating roster including alternate weekends.

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Why You Will Love Working With Us

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Generous employee discounts so you can enjoy our amazing products
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Paid parental leave to support you through life's most important milestones
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Access to a confidential Employee Assistance Program for personal and qualified support
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Career growth opportunities with real investment in your development
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A supportive, team-oriented team culture where your success is celebrated
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The chance to be part of a fast‐growing global business with an entrepreneurial spirit
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What You Will Be Doing

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Provide personalised design consultations in‐store, in‐home, virtually and via chat
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Provide tailored recommendations on products, colours, and designs that align with each client's style and needs
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Drive sales through expert product knowledge and B2B opportunities
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Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes
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Maintain visual merchandising, process transactions, and follow WHS standards
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What You Will Bring To The Role

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1–2 years of design experience
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Retail sales experience in home furnishings and a strong service mindset
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Confident communication and ability to build lasting client relationships
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Proactive, organised and able to manage multiple projects
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Flexibility to work weekends, peak periods, and travel for home consults
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Physical Requirements

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Ability to be mobile in the store and back‐of‐house areas, including standing for long periods
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Ability to climb ladders and use other equipment in line with safety standards
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Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
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Ready to join the Team?

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Do you have the creativity and detail to thrive as a Design Specialist? Apply today!

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Only candidates with work rights in Australia will be considered.
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📌 Design Specialist: Pottery Barn Kids Queensland
🏢 West Elm
📍 Queensland