Position: Desktop Support Engineer

Location: Melbourne

Duration: 6 months

Preferred
Provide L2 support to EUC workplace in compliance with established IT Service management processes and meeting agreed SLAs.
Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
Provide L1 support for desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office, Zscaler, other COTS applications)
Troubleshoot issues related to VPN and antivirus.
Desktop printer configuration and troubleshooting
Provide L1 support for VDI issues
Re-image machines
Troubleshoot issues with software deployment
Assist user with user account related issues
Perform tech bar support as per customer requirement
Fulfillment of service requests
Provide support to user for data migrations
Collection and safe disposal of old devices
Deliver and setup new mobile devices to users




Help users configure mobile devices for usage in customer environment
Support users for issues with mobile devices and interface with vendors to resolve them
Swap devices for users and provide local assistance for issued faced
Works with third party vendors as required for incident and service request resolution
Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).

Key Skills:
Attention to detail and robust organizational skills.
Effective communication and collaboration within a team.
Adaptability to changing priorities and ability to work in a rapid-paced environment.

Additional Skills:
Excellent Customer Interfacing and Vendor Management Skills.
Excellent Written and Verbal Communication skills.
Strong attention to detail and outstanding analytical and Problem-Solving skills.

📌 Desktop Support Engineer Melbourne
🏢 Burgeon IT Services
📍 Melbourne