Job Description

Overview

n

Rarekind is seeking a Support Analyst in Newcastle, New South Wales. The role is to troubleshoot a rich suite of software and hardware solutions built in-house and to support customers with Point-of-Sale (POS) systems to ensure business continuity.

n

Responsibilities

n

n
Troubleshoot software and hardware solutions built in-house for customers.
n
Provide customer-focused support to minimise downtime and ensure POS systems keep the business running.
n
Collaborate with the team and participate in training programs to develop skills in POS systems.
n
Contribute to product direction by sharing feedback and working with internal systems and roadmaps.
n

n

Qualifications / Experience

n

n
Problem-solving with a customer-centric mindset; enjoy fixing problems for people.
n
Experience in support roles (helpdesk, call centres, or virtual support) and an interest in specialising in current tech.
n
Willingness to learn, drive, and the ability to support others.
n

n

The Company

n





The company has been in Newcastle for 50 years and develops an award-winning suite of POS solutions. It has around 15 staff in support and ongoing growth plans. It values collaboration and gives its team a voice in technical direction. The role is based in Broadmeadow, with a up-to-date, renovated office and on-site parking.

n

The Next Steps

n

If you have a CV, click apply to be considered. An Information Pack with the Role Description and organisational overview will be sent via email after application. If you do not have an up-to-date CV, contact Mitch McCormack via the provided channels.

n

Seniority level

n

n
Associate
n

n

Employment type

n

n
Full time
n

n

Job function

n

n
Information Technology
n

n

Industries

n

n
Technology, Information and Media, IT System Training and Support, and IT Services and IT Consulting
n
J-18808-Ljbffr

📌 Support Analyst New South Wales
🏢 Rarekind
📍 New South Wales