Customer Service Team Lead: Coaching & Escalations City Of Sydney

Customer Service Team Lead: Coaching & Escalations City Of Sydney

22 Aug
|
Shift Financial
|
City of Sydney

22 Aug

Shift Financial

City of Sydney

Shift Financial in Australia is seeking a Customer Service Team Lead to guide a small group of Customer Service Officers, coach them on complex cases, and manage escalations. You’ll stay hands-on with onboarding and ensure post-sale support for our lending and finance products.

You’ll drive a team-oriented culture, allocate workloads, and monitor performance metrics. The role rewards customer-focused outcomes, cross-functional collaboration with brokers and stakeholders, and ongoing process
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📌 Customer Service Team Lead: Coaching & Escalations City Of Sydney
🏢 Shift Financial
📍 City of Sydney

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