Job Description

Overview

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We are seeking to add an experienced Field Service Supervisor with HVAC/ Thermal expertise to our high performing Sydney Team. This role is for Field Supervisor - Thermal, NSW at Vertiv.

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Join Vertiv to be part of a team that designs, builds, and maintains future-ready infrastructures. Employees are encouraged to pursue meaningful work with supportive leadership, development prospects, and competitive compensation.

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Key Responsibilities

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Assist all stakeholders with providing quotes for small works, time and materials (T&M;), installations, and start-ups.
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Support and mentor field personnel in the execution of their normal activities.
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Prepare and provide reports as requested by management.
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Ensure timesheets are entered in the system correctly.
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Provide input into training needs of the team.
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Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
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Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, PPE, and appropriate documentation.
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Respond to customer requests for minor quotations or service advice within a timely manner.
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Assist the supervisors to complete follow-ups generated by Customer Engineers.
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Assist the supervisors and Customer Engineers with complex technical problems.
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Be part of the after-hours call-out roster where possible.
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Carry out Customer Engineer quality audits as required by company policy.
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Act as a Service Project Manager on large project startups or maintenance.
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Be prepared to undertake company development training programs.
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Requirements

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Restricted Electrical Licence
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Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
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Proven track record within the Air Conditioning or other precision cooling industry as a service technician
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Thermal controls & Networking knowledge
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Proficiency in Microsoft Office
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Seniority level

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Mid-Senior level
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Employment type

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Full time
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Job function

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Customer Service
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Other
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Quality Assurance
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Industries

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HVAC and Refrigeration Equipment Manufacturing
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J-18808-Ljbffr

📌 Field Supervisor Thermal, Nsw New South Wales
🏢 Vertiv
📍 New South Wales