Job Description

Outsized Sydney, New South Wales, Australia

n

Operations Analyst

n

Our client, Australia's largest retail payments platform is seeking a motivated Operations Analyst to join their team on a 6‐month contract, focusing on merchant onboarding and operational optimisation. The role will ensure that current merchants are seamlessly integrated into Wpay's systems, enabling error‐free transactions and sustained business growth.

n

Key Activities

n

n
Merchant Onboarding & Integration: Manage end‐to‐end onboarding of new merchants, ensuring timely completion within SLA and seamless configuration for first‐time‐right transactions.
n
Cross‐Functional Collaboration: Work with Product, Process Improvement, Customer Experience, and Engineering teams to resolve data queries and documentation issues.
n
Incident Management: Support troubleshooting of user‐reported issues, maintaining detailed incident records and assisting in root‐cause analysis.
n
Operational Support: Action lifecycle service requests post‐onboarding, including updates to store or terminal configuration details.
n
Compliance & Risk: Uphold KYC and AML compliance requirements across onboarding workflows in line with Wpay's governance standards.
n
Continuous Improvement:



Create and maintain SOPs and process documentation, collaborating with Process Improvement teams to streamline workflows.
n
Reporting & Analysis: Use Excel and data analysis tools to identify operational trends, gaps, and performance metrics for management insights.
n

n

Your Background

n

n
3–4 years' experience in FinTech, Payments, or B2B SaaS environments, ideally in Banking or Financial Services.
n
Solid Excel skills and familiarity with tools such as Postman for API validation.
n
Excellent documentation, analytical, and problem‐solving skills.
n
Proven ability to work collaboratively across business and technical teams.
n
Solid attention to detail with the ability to identify and resolve workflow inefficiencies.
n
Excellent communication skills for liaising with cross‐functional and non‐technical stakeholders.
n
Experience with merchant payment systems, KYC/AML compliance, or retail payments.
n
Proficiency in Jira, Confluence, Google Workspace, and process‐mapping tools (e.g., Lucidchart, Miro).
n
Exposure to Agile Scrum delivery frameworks.
n
Experience in data interpretation, reporting, and trend analysis to support decision‐making.
n
J-18808-Ljbffr

📌 Operations Analyst New South Wales
🏢 Outsized
📍 New South Wales