Meriton Suites currently has an opportunity available for a Manager on Duty to join our Southport team.
About the Role
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.
Your key responsibilities
Manage and develop the Front Office team to drive service excellence.
Manage the guest arrival and departure experience.
Monitor room allocations.
Ensuring daily and nightly front desk tasks are actioned and completed.
Ensure Meriton Suites standards, policies and procedures are adhered to.
Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.
To be successful in this role you will have
Similar experience in a 4-star or 5-star hotel.
Working knowledge of a Property Management System preferably Guest Centrix or similar.
A passion for the hospitality industry.
Impeccable grooming and presentation.
Ability to drive a solid team culture.
First Aid certificate or ability to gain.
Full availability to work a 7-day rotating roster.
Why Meriton Suites?
Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
Future prospects and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
‘Merit Academy’ our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide skilled and personal advice
Friends and Family discounts
Team activities and social events
Induction program for all recent starters
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