Job Description

As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.

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You will bring
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Our preferred candidate must have previous experience in a similar role, with a high-level technical proficiency in the service of client products. The candidate must have knowledge in IOS and MS software/configuration/ installation, and multiple years' experience.
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Successful candidates must demonstrate robust customer service focus,



a can-do attitude and ability to build client relationships
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You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes
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Maintain a high degree of professionalism in actions, demeanor
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Understanding of KPI's and Service level agreements
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Willingness to work versatile schedule based on client requirements
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Key Qualifications

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Experience in the following areas would be highly desirable

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Experience providing troubleshooting and accurately documenting all incidents & problems
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Working to achieve team-wide service levels for product support and issue resolution
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Offering an excellent level of customer service always
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Generally, 1-2years' experience in area of responsibility
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J-18808-Ljbffr

📌 Technical Field Engineer New South Wales (Australia)
🏢 Unisys
📍 Australia