Job Description

Overview

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JOB OBJECTIVE:

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To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution. The role ensures secu

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Responsibilities

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Account Management
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Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)
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Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes
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Data Maintenance
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Update employee records, roles, and system permissions as requested
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Ensure accuracy and consistency across internal platforms
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Ticket Handling
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Respond to and resolve support tickets related to account access, data corrections, and system issues
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Document actions taken and escalate complex issues when necessary
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Security & Compliance
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Follow access control policies and ensure proper authorization for account changes
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Maintain confidentiality and integrity of user data
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Collaboration
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Coordinate with HR, IT,



SysAd and NetAd and department leads to validate requests and ensure proper access levels
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Communicate clearly with users regarding ticket status and resolution
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Job Specifications

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Education bachelor's degree in information technology, Computer Science, or a related field
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Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
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Technical Skills Basic familiarity with:
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Internal systems (e.g., HRIS, ERP) Active Directory or user account management
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Ticketing platforms (e.g., Jira, ServiceNow)
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Microsoft Office and Windows OS
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Soft Skills Detail-oriented, responsive, robust communication skills, confidentiality awareness, willingness to learn
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Work Workplace Office-based Tools Used
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Ticketing systems, internal databases, remote desktop tools, basic reporting platforms
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J-18808-Ljbffr

📌 System Support Engineer Victoria (Australia)
🏢 Safc
📍 Australia