Southern Cross Education Institute (SCEI) and Southern Cross Education Institute – Higher Education (SCEI-HE) have been delivering nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018).
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With over 20,000 graduates, we are proud to prepare job-ready professionals in Community Services, Early Childhood, Nursing, Aged Care and Pathology. Our graduates are making a real difference across hospitals, aged care facilities, childcare centres and community organisations throughout Australia.
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We deliver programs from Certificate III through to master's degrees across our campuses in Victoria and South Australia, with Queensland expansion on the horizon.
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Our continued growth is driven by our people, and we are looking for someone who shares our commitment to student success and service excellence.
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This is a dynamic dual-role position combining frontline reception duties with meaningful student support responsibilities.
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Receptionist / Student Support Officer
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If you enjoy working with people, thrive in a structured setting and want to contribute to student success, this role is for you.
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Key responsibilities
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Be the first point of contact for students and visitors
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Create a welcoming and qualified campus environment
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Support student welfare, engagement and administrative processes
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Manage phone, email and in-person enquiries
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Maintain reception operations and office organisation
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Coordinate mail, couriers and supplies
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Maintain accurate student records and documentation
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Issue student certificates and provide administrative support
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Follow up with students requiring academic support
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Provide guidance on academic and personal matters
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Conduct orientation sessions and gather student feedback
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Liaise with trainers and management to resolve concerns
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Coordinate counselling referrals where required
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Organise social activities to foster an inclusive campus culture
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Qualifications
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Minimum one year of experience in reception, administration or student services
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Strong communication and interpersonal skills
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Professional, reliable and empathetic
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Confident with technology and adaptable to new systems
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Highly organised with strong attention to detail
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Comfortable working in a multicultural setting
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J-18808-Ljbffr
📌 Receptionist / Student Support Officer Victoria
🏢 Southern Cross Education Institute
📍 Victoria
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