Job Description

Job Description

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We are looking for a Guest Service Agent to assist with all guests' queries and check‐in/out procedures.

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Assist with all guest queries and check‐in/check‐out procedures.
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Ensure details of regular guests are updated in the Opera System.
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Coordinate with Housekeeping for room information and lost property.
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Maintain the daily worksheet and use the designated form.
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Complete guest registration forms accurately and update computer records.
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Ensure account postings are accurate and necessary paperwork is produced.
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Conduct accurate cashiering balance at shift completion.
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Follow Elysium standards for check‐in/check‐out processes.
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Assist with guest luggage as required.
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Handle complaints promptly and efficiently.
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Participate in meetings and training sessions.
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Operate the switchboard and provide the correct welcome to callers and guests.
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Provide Guest Valet Parking as necessary.
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Qualifications

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Customer service experience.
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Exposure to systems (preferred Opera).
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Open driver's license.
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Ability to multi‐task and work in multiple areas of the Front Office department.
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Perks

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30% discount on food and beverage at Accor properties worldwide.
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Generous accommodation discounts across 4,500+ properties in over 110 countries.
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Career mobility across Accor's global brand portfolio.
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25% discount at the signature restaurant Cibaria & Bar Capri.
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Immediate commencement.
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Learning prospects via Accor Academy and other training platforms.
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Coverage available for a 7‐day roster.
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Open to casual or part‐time employment.
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📌 Guest Service Agent Casual & Part Time Nambucca Heads
🏢 Accor
📍 Nambucca Heads