Job Description

Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.

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Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
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Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
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Provide solid, credible challenge to change submissions, rejecting those that do not meet required standards
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Quality Assurance & Change Readiness

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Hold delivery teams accountable for quality, completeness, and accuracy of change records
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Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
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Validate end-to-end readiness prior to change approval
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Service Stability & Continuous Improvement

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Drive reduction of change-related incidents and service disruptions through strengthened governance
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Monitor change performance and implement continuous improvement initiatives
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Your Profile

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Experience and Qualifications:

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Chairing and documenting Change Advisory Board review meetings as required.
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Collaborating with other ITSM process streams and projects.
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Driving the preparation of Changes and Releases by coordinating technical resources, including end users and 3rd parties, all with a sense of urgency and accountability.
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Providing excellent stakeholder communication around Forward Schedule of Change
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Demonstrated leadership of high-risk, complex change portfolios
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Solid risk-based decision-making and governance expertise
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Ability to challenge senior stakeholders and enforce standards with authority
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Deep understanding of change governance beyond ITIL frameworks
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Ability to operate as a control function rather than a coordination role
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High credibility, executive presence, and resilience under pressure
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Ideally, a minimum of ITIL v4 Foundation certificate
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24+ months experience in a similar role operating within a defined Change Management framework.
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J-18808-Ljbffr

📌 Change Manager Victoria
🏢 Capgemini
📍 Victoria