Schmick Scratch and Dent Assist is a membership program for repairs of minor scratches and dents on our members vehicles. We areseeking self-motivated, enthusiastic, friendly customer service officers to join the customer service team in our up-to-date offices in Mulgrave. You will be part of a supportive, fun, skilled team that supports you with your growth and development. About the role:
Contacting customers to discuss outcomes for repairs requests
To support our technicians by coordinating schedules
Ensuring clear communication of changes to both customers and technicians and seniors
Resolving customer escalations by providing solutions and alternatives within set time limits
Managing high volumes of incoming and outgoing calls

What we are looking for:

1 candidate to join our customer service team.

You will be a highly motivated and driven individual with a passion for customer satisfaction.





You can work well as part of a team

Skills and experience:
The desire to work with people engage in verbal and written interactions over email and phone
A strong focus on customer satisfaction
Solid and proven problem-solving ability
High attention to detail
Organisational skills and ability to multi-task
Experience in a customer service role advantageous but not essential
Fluency in English is a must

In return, you will receive:
Full training and support provided
Opportunities for growth and progression
Located in up-to-date business park, close to gym (discounted price for our staff), multiple cafes, restaurants and childcare
Friday afternoon drinks & games room
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📌 Customer Service Officer Monash (City of Monash)
🏢 Schmick Car Care Club
📍 City of Monash