Senior Tier 2 Support Engineer Automation & Escalations New South Wales

Senior Tier 2 Support Engineer Automation & Escalations New South Wales

22 Aug
|
Blackpoint Cyber
|
New South Wales

22 Aug

Blackpoint Cyber

New South Wales

Job Description

Blackpoint Cyber in Australia is seeking a Tier 2 Support Engineer who thrives on solving complex technical problems and improving support workflows. You'll own escalations, troubleshoot microservices, APIs, and cloud deployments while collaborating with Engineering and Product.

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The role emphasizes automation, Zendesk, and documentation to scale customer success. 3+ years in a technical or customer support role, robust Zendesk skills, and experience with Docker, Python, and cloud platforms are
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📌 Senior Tier 2 Support Engineer Automation & Escalations New South Wales
🏢 Blackpoint Cyber
📍 New South Wales

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