Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/Current Zealand Brokerages, Underwriting Agencies and Insurers.

Our Client

As an established brokerage, our client has a robust focus on client service and technical know-how. They are seeking to appoint a Claims Advocate to deal empathetically and efficiently with a portfolio of property claims.

The Role

Duties
Maintaining best practice claims handling performance both in terms of optimal claims outcomes and customer service.
Creating Service Differentiation and market leading service delivery.
Managing a portfolio of property claims.

Your experience:
Demonstrated experience managing property damage claims from lodgement to finalisation.
Understanding and relationship building with partners and other stakeholders.




Liaising with Insurers Builders, Engineers, Assessors, Brokers, Strata Managers, and various internal stakeholders, to achieve the agreed KPIs and service standards.
Ability in the interpretation and application of policy wordings
Experience with claim negotiations, complaint resolution and interpersonal flexibility is a necessity.
Experience in reporting and metrics to ensure service delivery
Experience and confidence with process and procedural documentation, review, and revising as required.
Highly effective communicator (written, verbal, presentation, training).

Please note as part of securing your current position it may be a requirement of employment that you undertake police, bankruptcy, banned register and qualification checks.
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📌 Claims Advocate Melbourne
🏢 Hooker And Heijden
📍 Melbourne