Tektalent has partnered exclusively with our client who are a growing local Cyber Security / IT Business, this is a Level 2 Field Technician / Desktop Support role that has been designed for engineers that are tired of ticket-processing and routine break-fix work.
Our client is a security-first MSSP with a growing MSP arm, and we're looking for an L2 Field Technician with a genuine interest in networking, infrastructure, security, hardware and cybersecurity, ready for hands‐on exposure to real client environments while helping a fast‐growing business scale.Security isn't an add‐on; it's built into everything they do.
If you want your next role to actually build toward a security or L3 career quickly, this is it.This isn't just another break‐fix gig.
You'll be a key part of a growing MSP/MSSP where you'll:Help shape how they support clients on‐siteBuild skills across networking, Microsoft 365, and security fundamentalsGrow your career alongside a business that's scaling quicklyBe recognized and rewarded as a high performer with real opportunities to step into security‐focused or L3 technical rolesThey're building for the long term and want someone who wants to grow with them.Role responsibilitiesProvide L2 support at client sites, with partial work‐from‐home flexibilityCommunicate clearly and professionally with client stakeholders and non‐technical usersTroubleshoot hardware, software, networking, and Microsoft 365 issues in live client environmentsAdminister, patch, and troubleshoot on‐premises Windows Server environments (AD DS, DNS, DHCP,



file and print services)Troubleshoot at the virtual machine level across Hyper‐V, VMware, and Azure host resources, storage, snapshots, VM networking, and restoresSupport Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and tenant security baselinesApply cybersecurity fundamentals in your daily support work, and assist with vulnerability awareness and escalationDiagnose root causes, not just symptoms and own the client relationship from first contact to confirmed resolutionBuild and refine SOPs, knowledge base articles, and client‐facing documentation as we mature our operationsShow strong communication and client facing skills as you will be their on‐site presence for the businessYour key attributes & experience neededHave 3+ years' experience in a technical support role, this experience can be from an internal IT workplace or MSPStrong L2 technical troubleshooting capability across the Microsoft 365 stack, networking fundamentals, Azure, hardware, windows server, virtual machinesAny exposure to network security and cyber security fundamentals is a bonusAre genuinely passionate about cybersecurity and want to build a career in it or around itHave an onsite/field or desktop support background (Ideal but not essential,



service desk experience is fine)Enjoy client‐facing work as you like dealing with people, not just technologyAre calm, structured, methodical, and take ownership of your workOwn car and driver's licenseBig growth | join a founding team with serious growth plans and level up your career faster than you would in a larger, siloed businessBreadth over pigeonholing | rather than being locked into one product or vendor, you'll get exposure across the full toolset: MSP tooling, managed detection and response, and cyber consultingGenuine progression | a defined pathway into L3 or security‐focused specialization, backed by certification support and real client exposureExposure to projects giving you a variety of work to do rather than just churning through ticketsHave the support of L3 escalation engineers who are experts in the industryYou will have genuine exposure and support to grow your skills within the cyber security worldSupport for relevant networking and security certificationsUpskilling aligned with your growth toward L3 or security‐focused rolesHigh‐trust, high‐impact role | you'll be treated as the face to the client, not a name in a ticket queueHybrid working flexibilityHigh variety of work involved in the role, you will have the ability to be in‐front of client's and not stuck behind a phone / desk doing remote supportJoin a team of highly capable people who are hungry and determined to keep growing the business, they have had huge success and growth already
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📌 It Support Engineer (Brisbane)
🏢 Tektalent
📍 Brisbane