Job Description

Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides creative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.

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Job Description

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In office Technical Support: Install and commission energy storage systems on - site. Follow standards. Fix malfunctions quick, diagnose accurately, and record details.
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Customer Training and Guidance: Train customers on storage system operation, maintenance, and troubleshooting.
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Product Quality Feedback: Gather customer feedback on product quality, performance, and new needs. Report to help product improvement and quality tracing.
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Technical Documentation Management: Write service reports, organize equipment materials, and update as products change.
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Customer Relationship Maintenance:



Keep in touch with customers, visit to learn needs, answer inquiries and complaints, and protect company image.
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Qualifications

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Outstanding recent graduates in the Electrical/renewable industry, PV/ESS experience is highlighted.
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Skilled in electrical equipment installation, commission, and repair. Ability to analyze circuits and diagnose faults.
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Familiar with Australian/international codes but not limit to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540. etc.
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Excellent written and verbal communication skills in English.
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Team player with the ability to collaborate with other departments to resolve complex issues.
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Applicants with a driver's license are preferrable.
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International Work Environment & Broad Career Development
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J-18808-Ljbffr

📌 Key Account Technical Support Engineer Queensland
🏢 AlphaESS Australia
📍 Queensland