Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries.
With cutting‐edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world‐class service and consumables.
The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.Learn more at are seeking a proactive and customer‐focused Customer Care Specialist to join our team in Mackay.In this role, you will act as the primary point of contact for customer requests, ensuring accurate and timely processing of quotes and orders while delivering exceptional customer experience.
Working collaboratively across Sales, Supply Chain, Finance, and Product teams, you will help drive a seamless quote‐to‐order process and build strong, long‐term customer relationships.This opportunity offers flexible location options and can be based in Mackay, Adelaide, Orange or Perth.About the Role:Supporting strategic and high‐value customers alongside Sales Account Owners, Key Account Managers, and Business Development ManagersManaging customer interactions and orders across a shared customer portfolioDeliver hands‐on customer support while assisting with warehouse operations, forklift activities, goods handling, and maintaining a strong commitment to workplace safety and complianceActing as a key user of E‐Commerce, CRM, and ERP systems as business processes continue to evolveKey Responsibilities:Order Processing & CoordinationPrepare quotations and validate customer purchase orders for accuracy and completenessProcess manual and EDI orders for parts and capital equipmentEnsure timely and accurate order entry and order managementCustomer Service & CommunicationDeliver qualified customer support via phone, email,



and online channelsRespond promptly to pricing and availability enquiriesConfirm order details and maintain clear communication throughout the order lifecycleCoordinate backorders and expedite overdue parts where requiredParticipate in after‐hours on‐call support as neededOperational SupportCoordinate order changes, cancellations, returns, and customer creditsMonitor delivery schedules and proactively address delaysSupport warehouse and on‐site operational activities where requiredCollaboration & Stakeholder EngagementWork closely with Sales, Product Management, Supply Chain, and Finance teamsSupport escalation management and align customer requirements with internal processesAssist with reporting and provide market or competitor feedbackSupport regional teams and travel to branch locations when operational coverage is requiredSafety & ComplianceAdhere to all OH&S; and SHEQ policies and proceduresPromote and contribute to a strong safety‐first cultureAbout YouStrong customer service and communication skillsExcellent attention to detail and organisational abilitiesExperience in order processing, customer support, or supply chain coordinationThe ability to manage competing priorities in a fast‐paced environmentStrong teamwork and stakeholder engagement skillsExperience using CRM, ERP, or E‐Commerce systems (preferred)Forklift licence or warehouse experience (advantageous for on‐site roles)What We OfferCompetitive remuneration packageGenerous paid parental leave for all parentsAbove‐NES long service leave benefitsYears of service recognition awardsCompany‐paid Income Protection insuranceSupport of a global company with unlimited career and mobility opportunitiesA huge array of training opportunities including internal product training, access to e‐learning and education assistance to study externallyOpportunity to be part of a values‐driven company, committed to your professional developmentIf you are passionate about delivering outstanding customer service and enjoy working in a collaborative and fast‐paced environment, we would love to hear from you.
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📌 Customer Care Specialist (Queensland)
🏢 Epiroc
📍 Queensland