Account Manager/Customer Service Manager: Workwear/FashionAccount Manager/Customer Service Manager/Client Relationship OfficerOur client is the leading workwear fashion specialist servicing national and international wholesale accounts.
My client is a very well-established business, over 35 years.
We are seeking a candidate with excellent experience, has long-term tenure in their career (5 years min preferred), able to work autonomously and who resides within a 30-minute radius from the very stylish offices in Eagle Farm.DUTIES INCLUDE:SALES/OUTBOUNDMake outbound calls to appropriate sections of the databaseUse outbound calls as a tool to generate potential sales and increase customer spend as a result of relationship buildingTrack potential sales opportunities regularly and ensure that appropriate follow-ups are carried out to assist in winning the businessIdentify potential areas of sales growthProvide information on specials and other new productsRaise awareness of products that the customer may not currently be purchasing as well as the potential for indents and/or future ordersEstablish any areas of concern (pricing, quality, delivery times etc)



to any lapsed or MIA customersProblem solve any issues and report / provide feedback to managementContact every new account to establish a relationship and learn about their businessUse the introductory phone calls to highlight appropriate products and potentially drive additional salesINBOUND CALLSAnswer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries.Ensure all notes are entered into CRM after each call against the customerManage customer complaints and escalation if further action is required.Identify sales opportunities and lodge all requests for quotesRECEPTIONEnsure that all customers attending the showroom are looked after as requiredManage all samples that are 'borrowed' from the showroom to ensure they are returned or ultimately invoiced outEnsure that one item of every style / colour is kept in the showroom and that all stock is neat, clean and labeled correctlyEnsure that the showroom is maintained in a clean and tidy mannerCRM DATABASERecord comprehensive notes of every customer interaction into the CRM databaseCreate "Opportunities" in the CRM database as a record of all potential sales and follow up these opportunities regularly until the sale is closedUpdate the database and change details/contact information as requiredOur client provides an excellent working environment and has a very robust staff base (most have been with them for over seven years plus).
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📌 Account Manager/Customer Service Manager: Workwear/Fashion (Brisbane)
🏢 Thread Hunters
📍 Brisbane