Located at either our Milton or Loganholme office, this role reports to the IT Service Desk Team Leader and is primarily responsible for providing quality Level 1-2 technical support to employees across MEGT.This is a great opportunity for a customer-focused IT professional looking to build their Service Desk experience, strengthen their technical skills and grow their career in a supportive and collaborative environment.Deliver exceptional IT support and customer service to employees across the organisationTroubleshoot and resolve hardware, software, device and access-related issuesProvision, deploy and support laptops, mobile devices and business applicationsSupport user onboarding, offboarding, password resets and access requestsManage incidents and service requests through our ticketing systemCreate and maintain knowledge articles and support documentationContribute to reporting, asset management and service delivery improvementsProvide after-hours support when requiredAbout youYou're someone who genuinely enjoys helping people, solving problems and delivering a great customer experience.
You thrive in a collaborative environment, communicate confidently with a wide range of stakeholders, and are eager to contribute developing your technical skills.
You'll bring:1-2 years' experience in an IT Help Desk, Service Desk or MSP environmentStrong customer service skills and a passion for supporting end usersExperience supporting Microsoft 365, Active Directory/Entra ID and end-user devicesFamiliarity with Microsoft Intune, Exchange Online, ticketing systems and remote support toolsConfidence troubleshooting Microsoft Office applications,



printers, mobile devices, VPNs and basic network connectivity issuesStrong troubleshooting and problem-solving skills, with the ability to identify when to elevateAbility to manage competing priorities in a fast-paced environmentExcellent communication skills, with the ability to explain technical concepts in simple termsA proactive attitude and commitment to continuous learning and improvementFind your ME at MEGTAt MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
We're proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women **** –and we live it every day.
We support work-life balance and offer great benefits to help you thrive:Flexible working options14 weeks paid parental leaveafter 6 months3 paid Christmas close-down daysBuy or cash out extra annual leave+ 17.5% leave loadingPro-rata long service leave after 7 yearsSalary packaging available (non-PBI)Travel, retail, entertainment and health insurance discountsEmployee Assistance Program (includes Nurse on Call)The MEGT CommitmentAt MEGT, people are at the heart of everything we do.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.We are an Equal Opportunity Employer and Child Safe Organisation, committed to a secure, inclusive, and diverse workplace.
We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups.
Learn more about our commitment here.
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📌 Service Desk & Desktop Analyst (Brisbane)
🏢 Megt
📍 Brisbane